The following Terms and Conditions apply to all bookings made on this website. We kindly ask that you take a moment to read them prior to making a Booking.

TERMS AND CONDITIONS

How to pay an online room reservation ?

All our online reservations requests are forwarded to our partner Airbnb page for selected property. From Airbnb property page you can book directly our accomodation.

Check-in without reservation?

For check-ins without prior reservations, prices and conditions apply according to the valid HRK price list located at the reception desk. The accommodation tax is not included in the price and is compliant with the Croatian Law on the Sojourn Tax.

What is cancellation policy for CroSuites properties?

Full refund for cancellations made within 48 hours of booking, if the check-in date is at least 14 days away. 50% refund for cancellations made at least 7 days before check-in. No refunds for cancellations made within 7 days of check-in.

What time is check-in and check-out?

The rooms and apartments are available on the day of arrival after 15:00 and need to be vacated on departure day regularly until 10:00. Reception opening hours are from 08:00 to 23:00. In case of later arrival, please contact us.

Do you accommodate late check-out?

Yes, based upon availability. For information regarding a later check-out time, contact the reception desk the evening before or morning of departure. Late check out is charged as follows: 30% of the room / apartment price until 15:00, 50% of the room / apartment price from 15:00 to 19:00, 100% of the room / apartment price after 19:00

Where do we check-in?

All our guests are required to do check-in at our reception desk located at address: Čulića Dvori 29

Does the property have free wireless internet access?

In all rooms, apartments and public areas of the property high-speed WiFi is available free of charge.

Are there smoking and non smoking rooms at the property?

The entire property is non-smoking. Smoking is allowed in outside areas.

Luggage dropoff allowed?

Before check-in time and after check-out time, guests can leave their luggage free of charge in our luggage on present day. Overnight luggage storage in not allowed.

Pet Policy?

Crosuits have adopted a NO PETS policy on our properties. As much as we love them, unfortunately we are unable to accommodate pets in our rooms or common areas. Due to the safety issues there is no opportunity for compromise or grey area regarding No Pet Policy. Please do not expect or request special treatment.

What is the Crosuites children policy?

Children up-to 5 Years of age can stay free (cribs subject to availability). Additional charges may be applicable for children between 5 and 12 years. 13 years will be charged as per extra adult rate.

Noise and parties?

Over occupancy and parties are strictly forbidden in our properties. Having a party or creating a disturbance in any of our guest rooms may result in eviction from the premises and forfeiture of that night’s stay.

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